I take back what I've said. Hehehe!

Last month, the company issued a memo that we are also to support Home Networking in addition to the usual technical calls we've been handling. During its first few days of effectivity, we cussed and grumbled about the mere thought of taking in calls knowing that we, too, would not be able to help these poor little souls - lost in their quest for setting up a wireless connection. It's like a blind person leading another blind person.

Good thing the management is considerate enough. Handle-time limits were increased. We usually target 15 minutes for issue resolution but with Home Networking, we can go up to 3 hours with no guarantee that the problem would be resolved. I asked Paopei for help and more info , my wavemate. i consider her as a great techie guru. She even constructed a walkthrough site for us. With that info, we were able to take tech support to the next level. Hehehe!

Go Tech Support!!!